Privacy Policy
Short, clear, and honest about your data when you use our website and WhatsApp appointment updates.
- Brand: ReACH Psychiatry
- Legal entity: ReACH Psychiatry
- Address: Bengaluru, Karnataka, India
- Contact:admin@reachpsych.com
- Phone: +91 63601 19204
- Identity & contact: name, phone number, and (optionally) email.
- Appointment details: service type, clinician/department, preferred date & time, booking status.
- WhatsApp metadata (for automated and follow‑up messages via the WhatsApp Business Platform): template name/ID used, message ID, delivery/read status and timestamps, error codes, and the recipient phone number. We do not sell this data.
- Support messages: if you contact us, we keep the conversation history to resolve your request.
- Technical logs: basic server/application logs for security and reliability.
- Sensitive data: Please don’t share clinical details over WhatsApp or public forms. Mental‑health information is handled through appropriate clinical workflows, not this public website.
- To schedule and manage appointments you request.
- To send confirmations, reminders, and important updates (e.g., rescheduling).
- To provide support and respond to enquiries.
- To maintain security, prevent misuse, and diagnose issues.
- To comply with legal, regulatory, and tax obligations where applicable.
- Marketing messages only if you explicitly opt‑in; you can opt‑out anytime.
- Consent — e.g., optional messages or marketing.
- Contractual necessity — to provide the appointment you requested.
- Legitimate interests — to keep services secure and improve reliability (balanced with your rights).
- Legal obligation — where records must be kept by law.
- Messaging: Meta Platforms, Inc. (WhatsApp Business Platform / Cloud API) to deliver WhatsApp messages. See Meta’s terms and privacy information for businesses on WhatsApp. Learn more.
- Hosting/infrastructure & email: reputable cloud providers we use to operate this website, send emails, and keep data secure. We require confidentiality and appropriate safeguards.
- Legal, safety, and compliance: if required by law or to protect rights, safety, or security.
- Appointment records: 3 years from your last visit or interaction.
- WhatsApp metadata: 18 months for delivery/audit.
- Support correspondence: 24 months from ticket close.
- Server & security logs: 90 days.
We may retain data longer where legally required or to resolve disputes.
- Encryption in transit (HTTPS) for our public site and APIs.
- Access controls and least‑privilege access for staff tools.
- Audit trails and basic monitoring for abuse or anomalies.
- Vendor due diligence and confidentiality obligations for processors.
- Access a copy of your personal data we hold.
- Ask us to correct or delete your data (subject to legal limits).
- Withdraw consent for optional communications at any time.
- Object to or restrict certain processing where applicable.
How to make a request
Email us at admin@reachpsych.com from the email/phone you used with us. We may verify identity before acting on your request.
Where data is transferred internationally, we use reasonable safeguards such as contractual commitments and provider security standards. We aim to keep data in reputable jurisdictions with strong protections.
Our public website is informational. Appointment requests for minors should be made by a parent or legal guardian. Please avoid sending clinical details via public forms or WhatsApp.
Email: admin@reachpsych.com
Phone: +91 63601 19204
You may also write to our Grievance Officer (as designated under applicable law). Details will be added here once appointed.
Material updates will be summarized here with a new “Last updated” date. If changes are significant, we’ll take additional steps to let you know.